Shipping: Frequently asked questions & Policies

How do I order Cain wines?
To order any allocated wines, please join our mailing list. In the spring and fall, you will receive an allocation of newly released wines. Occasionally, we offer special reward allocation offers to the active subscribers on our mailing list.

When an allocation period is open, wines will be offered for a specified time only, or until they are sold out. Quantities are limited, and all orders are processed in the order in which they are received.

How will my wine be delivered?
All shipments are carefully packed in insulated containers and are shipped via FedEx 2 day service. When choosing your shipping address, please keep in mind that an adult signature is required for delivery. We recommend shipping to a business address.

Shipping Policy:
The goal of our shipping policy is to deliver our wine to you in perfect condition—in the same condition as if you had purchased it at the winery.

  • We have a flat shipping rate structure. All orders, regardless of quantity, that ship to a California address are $25 per case; all orders to the other contiguous states to which we can legally ship are $30 per case; and to Hawaii, $50 per case.
  • We ship via FedEx 2 day service on Monday, Tuesday, and Wednesday, so that you will receive your wine within the same week in which it is shipped.
  • We do not ship on Thursday or Friday in order to protect your wine from being stored in a warehouse over a weekend.
  • Your credit card will be charged soon after your order is placed.
  • Your wine is carefully packed in an insulated shipping container, and it will ship via FedEx 2 day service. A signature by an adult 21 years or older is required for delivery.
  • We strongly recommend that you ship to a business address.

Extreme-Weather Shipping Policy:
During summer periods of high heat (temperatures higher than 85 degrees at the origination and/or destination address), or during winter periods of extreme cold (temperatures below 32 degrees at the origination and/or destination address), we will hold your order and monitor the weather daily.

  • If weather conditions do not change in a reasonable amount of time, we will contact you and you may ship your order via FedEx Priority Overnight at an additional cost.
  • When weather conditions are no longer a threat to the wine, we will return to our usual policy of shipping via FedEx 2 day service on Monday, Tuesday, and Wednesday.
  • An adult 21 years or older must receive and sign for the wine shipment.
  • We strongly suggest using a business shipping address.

When will I receive my wine?
Weather permitting, all orders are shipped Monday through Wednesday, so deliveries can be expected Wednesday through Friday; this schedule prevents any possible weekend storage in shipping warehouses.

Will I know when my wine has shipped?
By providing an e-mail address, you will receive notification that your package has shipped. You will also receive a FedEx tracking number.

Cain Vineyard & Winery Shipping Options

Option 1: Direct Shipment
If you live in a state to which Cain may legally ship wine (see list below), you can order online and check out using this website.

Option 2: Alternate Ship-to State
If you live in a state to which Cain may not legally ship wine, but you have an alternative address in one of the states listed below, you can still order online and check out using this website.

Option 3: Alternate Shipping Company
If you live in a state to which Cain may not legally ship wine, you can use an alternate, third-party shipping company to ship the wine to yourself. Cain offers complimentary delivery within Napa County and to the city of Santa Rosa to such shipping and storage companies. You must arrange payment with the shipping company before we’ll deliver your order to them. These sales are deemed to be made at the winery, and California sales tax will apply.

A list of the states to which we may legally ship:
Alabama
Alaska
Arizona
California
Colorado
Connecticut
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Iowa
Kentucky
Kansas
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

Why won’t you ship wine to my state?
Due to legal restrictions on the shipment of wine and other alcoholic beverages, Cain is permitted to ship wine directly only to certain states. We follow the recommendations of the California Wine Institute: https://www.wineinstitute.org/. To contact your state legislature about the laws in your state, please visit: https://www.freethegrapes.org/

What if I need further assistance?
Please contact Matt Strayer, Monday through Friday, between 8:30 a.m. and 5:00 p.m. (PST), at (707) 963-1616, or by email Winery@CainFive.com.

I received my wine shipment and it’s damaged. What do I do?
Cain Vineyard & Winery is not responsible for damage incurred during shipment or from packages left unattended. However, your satisfaction is our top priority. Please call us immediately, and we will do our best to help you resolve the situation in a timely manner.

Is my personal information safe?
We are committed to protecting your privacy. Cain Vineyard & Winery will never sell or share personal information about you with anyone. Any personal information that you provide while you are on our website is kept strictly confidential and is solely for our own use. Your payment information is captured with secured server technology. This SSL encryption protects your information and ensures that your credit-card information remains secure. As a matter of practice, Cain does not keep a history of your credit-card number. This is to protect your security and ours. See our Privacy Policy for more details.

Terms and Conditions:
We make no representation as to the legal rights of anyone to ship or import wines into any state outside California. The buyer is solely responsible for shipment of alcoholic beverage products. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old and that the person to whom you are directing delivery is at least 21 years old. When your alcoholic beverages are delivered, the person receiving delivery may be required to show identification proving that he or she is at least 21 years old.